Office of the Complaints Coordinator
If you are not satisfied with the answer you received from our Customer Service Department, you may send a written complaint to Gaz Métro Complaints Coordinator.
If your complaint concerns:
a) the application of Conditions of service and Tariff or a condition for the transmission, supply or storage of natural gas , the Office of the Complaints Coordinator will advise you in writing of its decision and the justification for that decision within 60 days following the date your complaint was received.
b) advance notice of service interruption or if service has already been interrupted because of failure to pay an account, you may present your complaint verbally or in writing to the Office of the Complaints Coordinator, which will inform you of its decision in writing writing within 48 hours following the receipt of your complaint.
If your complaint concerns one of these two specific situations (A or B) and you are not satisfied with the decision of the Office of the Complaints Coordinator, go on to step 3.